Order Terms and Conditions Welcome to Agent Printing . Please review the Terms and Conditions each time you use Agent Printing, as the content may change periodically. These Terms and Conditions govern your use of the Agent Printing site. If you are not satisfied with your purchase, please contact our Customer Service Team by phone at (416) 905-0255or e-mail info@agentprinting.com within 15 days from the date you receive your product(s) and Agent Printing will promptly respond to you. Requests for refunds or reprinting will be considered on a case by case basis. In the event Agent Printing offers to refund or reprint, associated processing costs including (but not limited to) shipping and postage are not included. Depending on the circumstance, the quality of your product is not in our full control and so in certain cases our refund policy may not apply. The following are examples of circumstances that Agent Printing is not responsible for: Spelling, punctuation, or grammatical errors made by the customer Poor quality and or low-resolution of uploaded images and graphics Design errors made by customer when using the online design tool Color selection errors made by customer when using the online design tool Order selection errors in customer-selected options (these include but not limited to) product type, size, paper weight and color selection, finishing options, order quantity or file submission not executed according to specifications Damage to the product(s) that occurs after delivery to the customer Duplicate orders made by the customer Incorrect file layout for folding, scoring, die cutting Shipping address errors created by the customer Artwork Files Customers are 100% responsible for the accuracy of their print-ready artwork files Uploading Artwork Files You certify that you have the right to use the image(s) in your artwork files and under Agent Printing ’s Terms and Conditions; you agree that you will not upload any artwork files consisting of the following material: Artwork material(s) that could lead to civil or criminal liability under applicable law and/or Artwork material(s) that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown or represented in the material Printing & Cutting All products are “gang printed.” Agent Printing will reproduce colour from digital layouts as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each colour reproduction is guaranteed to be within 85-90% to the press match proof we offer. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Any jobs that require emboss, foil stamping, Spot UV, Lamination or die cutting can vary up to a 1/8 inch. ALL files must have an 1/8″ bleed all around. A $25 fee may be charged to create a bleed if it has not been incorporated in your files. This fee is solely at our discretion. Critical type or images must be at least 1/4″ from the edge of the card. Print Fast is not responsible for type, art or images that are cut off if these guidelines are not followed. Furthermore, it is strongly suggested that you do not use a thin border around your layouts. This may cause an uneven frame around your card. If you desire to have a border, it should be at least 1/4″ thick. Paper Please note there can be tolerances in thicknesses in paper by up to 1pt. Colour Matching and Proofs To ensure proper colour matching customer must purchase a press match proof. Customer supplied proofs are not acceptable as they are not calibrated to our presses. Jobs without proofs will be printed following generally recognized industry standards. Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and completed job shall constitute acceptable delivery. Please note that your monitor’s calibration affects what you see on your screen. The colors on the printed products may differ from what you see on your screen. We use different technologies and equipment’s (Digital, inkjet, letter press, sheetfed offset, web offset, flexo, screen, foil, thermal) to do the printing. Depend on the quantity, turnaround time, stock selection and the availability the process may vary and cause colour variation. If your print project is colour critical please contact our customer service to discuss before place the order. Inkjet printed large format orders such as banners, signs, roll ups, stand banners, corrugated signs, magnets, posters, POS and foam boards are using the print technology not compatible to offset litho printing. The viewing distance for most signage is designed for viewing a minimum distance of 6 feet or more. Please keep in mind that while we will try our best to match proofs, we DO NOT GUARANTEE COLOR MATCHING. Payment and Payment Methods Prices and amounts shown on this Site are in Canadian Dollars (CAD) Once a print order has been approved by the customer and “sent to press” on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Agent Printing ‘s prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted. Approved Payment Methods Include: Payment by credit card or PayPal. Sales Tax Sales Tax will be calculated based on the printing, finishing and shipping product subtotal. Printing Turnaround Time Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. Shipping All shipping is done by the UPS. Agent Printing assumes no responsibility for delays caused by shipping carrier Agent Printing does not refund for shipping claims General Terms and Conditions Corporate Identification and Trademarks “Agent Printing “, “Agentprinting .com”, and any and all other marks appearing on this Site are trademarks of Agent Printing in Canada and other jurisdictions (“Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without Agent Printing ’s prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. Agent Printing prohibits the use of Trademarks as a “hot” link on, or to, any other Web site unless establishment of such a link is pre-approved by Agent Printing in writing. User Restriction It is a violation of law to place a Request in a false name or with an invalid credit card. Fraudulent users may be prosecuted to the fullest extent of the law. Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without Agent Printing ‘s prior written consent is prohibited. Email You are responsible for whatever material you submit and that you, not Agent Printing, have full responsibility for any message that you send, including its reliability, originality and copyright. Any, and all, rights to materials and ideas submitted to us become the exclusive property of Agent Printing. Privacy You confirm that you have read, understood and agree to the Agent Printing Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by Agent Printing, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the Agent Printing Privacy Policy. Indemnification Third Parties User Comments, Feedback and Other Submissions All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, “Comments”), shall become and remain the exclusive property of Agent Printing. You agree you will be solely responsible for the content of any Comments you make. Termination of Usage User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.